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We stand behind our products and hope you are very happy with them. We will do the following to ensure our products help make your life easier:
We hope it never comes to a request for refund (they are extremely rare), but we believe in "doing the right thing". And in our experience, doing the right thing always helps us become a better company. We hope that you'll agree.
“With [major competitor's] ping reporting feature I get an email alert for *every* ping failure. Since it's normal to occasionally fail ping (busy network etc) my Inbox was constantly flooded with nuisance alerts. The way you have it implemented I only get the email alert if there is a real problem that needs my attention.”
Dave G., Progeny Systems Corp, USA