Support and Maintenance
Power Admin LLC offers a 1 year Support and Maintenance Agreement on all of our products. Support and Maintenance is completely optional in order to leave you in control and give you more options.
The Support & Maintenance Agreement does NOT auto-renew. Your credit card information is NOT kept and you will NOT be billed automatically. Instead, you will receive a renewal invitation email near the end of the agreement period so you can renew if you would like to. You are in control.
Why get Support & Maintenance?
To be perfectly honest, we'll support you if you run into problems with or without an active agreement. (It's in our best interest to know of any problems that might come up -- that way we can correct them and all existing and future customers benefit).
The biggest reason to get Support & Maintenance is to automatically be eligible to update to any new release while the agreement is active. Support and Maintenance will always cost less than upgrade licensing. This way you know you can always move to the very latest version and benefit from:
- all new product features
- all performance improvements
- all bug fixes
When you purchase Support & Maintenance, we will enter you into our Support Database, and we will send you a Support and Maintenance Agreement ID so we can both track the agreement. But don't worry if you lose it -- we can always look you up.
What if there is a lapse in coverage?
Unlike most support agreements, we will NOT make you pay for the past period when coverage had lapsed. We take a small risk this way, but unless and until this policy gets abused, we'd prefer to just sign you back up and look to the future.
We try very hard to offer the very best service to our customers. If you have suggestions for how we can improve our service, products, website or anything else, please contact us.